Responsible Gaming

Responsible Gaming

The Company (as defined in the Terms and Conditions) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining poker experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products.

None of our services or products are designed to attract children or adolescents. We actively discourage and track persons under the age of 21 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect under age people from gambling. To ensure the safety of under age people, we recommend installing filtering software to block them from accessing certain websites and programmes.

Below are links to some such providers and software:

Tips for Parents:

    • Do not leave children unattended near your computer when the poker software is running. You must take special care to ensure that they do not access our services via your devices.
    • Protect your gambling programs with password access.
    • Do not allow persons under 21 to participate in any gambling activity.
    • Keep your username, password and deposit method details out of the reach of children.
    • Educate your children about the legality and the potential damage of underage gambling.
    • Limit the length of time your children spend online.
    • Take particular care regarding the use by minors of facilities such as mobile devices.

    Unfortunately, no system is foolproof. If you know a person under the age of 21 who is registered with us, please notify our support at [email protected] 

We help you play responsibly

Gaming can be entertaining. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose the perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.


  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Gambling Problems

Gambling Problems is the behavior of gambling to the extent that it creates negative consequences or difficulties in a person’s life. It is characterized by an inability to control or stop gambling despite the harmful consequences it may have on various aspects of a person’s life, such as financial, social, occupational, or psychological well-being.

Please be aware of the following signs, these may indicate a gambling tendency:

  • Feeling guilty, anxious or fustrated about gambling,
  • Gambling in hopes of recouping losses,
  • Obsessively thinking or talking about gambling,
  • Struggling to control or stop gambling, accompanied by irritability when attempting to quit,
  • Feeling empty or lost when not gambling,
  • Resorting to borrowing money, selling belongings, or engaging in unlawful acts to acquire gambling funds,
  • Accumulating debt, unpaid bills, or financial turmoil due to gambling.

Gaming Limitations

The Company does not allow anyone under the age of 21 or students of any school, college, or university in the Philippines to play poker games on GGPoker. It is an offense for minors to participate in gambling activity.

Additionally, Government officials, employees connected directly with the operation of the government or any of its agencies, members of the Philippine National Police and the Armed Forces of the Philippines. 

GGPOKER - Self Exclusion

GGPoker is wholly committed to providing our players with a responsible gaming environment.

You have the option to self-exclude yourself from GGPoker any time you wish from the Responsible Gaming menu. Once you choose to self-exclude yourself, you will be automatically logged out immediately and will not be able to access your account until your self-exclusion period is ended.

To “self-exclude” means that you will not be able to log in or access any part of GGPoker for the duration of the period.

You can opt for a self-exclusion period of any of the following durations:

  • 24 hour
  • 7 day
  • 30 day
  • 60 day
  • 120 day
  • 180 day
  • 1 year
  • 5 years
  • Permanent Period

Please be aware that self-exclusion cannot be reversed under any circumstances.

Please note that if you permanently exclude yourself from GGPoker, you are not permitted to create any additional accounts on GGPoker. Creating additional GGPoker accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

  • Is gaming interfering with your work or other responsibilities?
  • Are you trying to make up for prior gaming losses?
  • Are you recovering from an addictive disorder?
  • Do you play under the influence of alcohol or other influences?
  • If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help from institutions listed above.

You can self-exclude your account at any time, for any period of time of your choosing by emailing [email protected].

PAGCOR - Type of Exclusion Programs


  1. Self-Exclusion

One can exclude themselves from any gaming establishments operated and regulated by PAGCOR.

Download PAGCOR Self Exclusion Form Here

  1. Family Exclusion

A family member, spouse, child at least 18 years old or parent, can request the self-exclusion for a player. 

Download PAGCOR Family Exclusion Form Here

For more information about Player Exclusion, please visit:

Once the PAGCOR Exclusion Form is fully accomplished and signed, please submit it inside a sealed long-sized brown envelope with the following written on it:

Application for exclusion order

Gaming Licensing and Development Department

12th Floor | Contact No.: 755-3904

PAGCOR Main Corporate Office

IMET BPO Tower, CBP-1A Metropolitan Park,

Roxas Boulevard, Pasay City

Send the envelope to the above address either through:

(a) personal delivery, drop the envelopes inside the designated box located at the lobby of PAGCOR House or

(b) courier service

Help Centers in the Philippines

Listed hereunder are some Help Centers located around the Philippines:

Life Change Recovery Center

105 Scout Rallos St., Kamuning, Barangay Sacred Heart, Quezon City

Contact: (02) 415-7964 / 415-6529


Bridges of Hope Drugs and alcohol Rehabilitation Foundation, Inc.

364 Aguirre Ave., Phase 3, BF Homes, Parañaque City

Contact: (02) 622-0193 / 0917-5098826 / [email protected]


New Manila Branch:

12 Orestes Lane, Mariposa St., New Manila, Quezon City

Tel. No. (02) 502-0600

Mobile: 0917-8560623

Cebu Branch:

Mandaue City, Cebu

Email:[email protected]

For more information about responsible gaming visit:

PAGCOR RG link and RG email

[email protected]